Refund and cancellation policy

Last updated 27 September 2026.

Cancelling your subscription

• Cancel at any time in the Stripe customer portal (Manage subscription) or by emailing support@restwren.com.
• Cancellation takes effect at the end of the current paid period. No further payments are taken and Pro keeps working until then.
• After that, Restwren returns to the free tier. Your files, environments and history are not touched.

The 14-day cancellation right

Pro is digital content supplied immediately. Before you pay, we ask you to confirm that you want it to start straight away and that you understand you will lose the 14-day right to cancel once your licence key is issued (regulation 37 of the Consumer Contracts Regulations 2013). We record that confirmation with your order. If for any reason your key was not issued, or you did not give that confirmation, you can cancel within 14 days of your purchase for a full refund.

Refunds

• We do not refund part-used periods when you cancel, except where the law requires it.
• If Pro does not work as described and we cannot fix it, you are entitled to a remedy under the Consumer Rights Act 2015, which may include a full or partial refund. Email us with details.
• If you were charged by mistake (for example twice), we will refund the mistaken payment in full.
• Refunds are made through Stripe to the card you paid with. When Link (Onelink) handled the sale as merchant of record, the refund is made through Link, and you can also contact Link directly about the payment.

Renewal reminders

For annual subscriptions, Stripe emails you before each renewal. Monthly subscriptions renew on the same date each month.